Indiegogo Help Center/Creating a Campaign/Payments

How to Set Up your PayPal Account

Sandy
posted this on September 29, 2011 16:21

If you have a PayPal account located in a country that can send and receive payments through PayPal, you may be able to offer PayPal as a payment option for your contributors. For a complete list of PayPal-supported countries, see PayPal's list of localized sites.

To accept contributions made via PayPal on your Indiegogo campaign, you’ll need to have a PayPal account that meets the following five criteria:

  1. Your PayPal account needs to be Verified (bank account added)
  2. Your email address must be Confirmed
  3. Your account must be a Business or Premier account
  4. Your account must be capable of accepting USD ($), CAD (C$), EUR (€) or GBP (£) (depending on your campaign's currency)
  5. Your Payment Receiving Preferences must be set to allow "Send Money" payments
  6. Your account must be capable of receiving the amount raised on your campaign

Because PayPal navigation may vary depending on your account status and location, we recommend searching PayPal's Help Center for instructions on how to enable each element above.

For most PayPal accounts, you'll be able to follow the instructions below:

  1. How to get verified:

    • Log in to your PayPal account.
    • Click Get Verified on your Account Overview.
    • Select the verification method you want to use.
    • Enter your information, then click Continue.
    • Click Confirm, then click Submit.

    Depending on your country, it may take several days for your account to become verified, so please make sure to plan accordingly.

    If your account is pending verified status with PayPal, you will not be able to receive contributions via PayPal on your campaign. Please either wait to launch your campaign until you have completed setting up your PayPal account, or elect to receive contributions via direct credit card only. You can later add in the option to receive contributions via PayPal, even after your campaign has already launched.

  2. How to confirm your email address:

    • Log in to your PayPal account.
    • Click Profile near the top of the page.
    • Click Update next to Email.
    • Choose an email address and click Confirm. PayPal will send an email to that address.
    • Open the email, and click the link to confirm your address. You will automatically return to the PayPal site where you will be asked to enter your password.
  3. How to upgrade to a Business / Premier account:

    • Log in to your PayPal account.
    • Click Upgrade Account (click to view screenshot).
    • Click Upgrade Now.
    • Choose Business or Premier account.
    • Click Continue.
    • For a Business account, fill in your business information and click Continue.
  4. How to enable your account for your campaign's currency:

    • Log in to your PayPal account.
    • Click Profile at the top of the page.
    • Click My money.
    • Under "PayPal Balance", click Currencies from the "More" drop-down menu.
    • Select the currency you want to enable (U.S. Dollar, British Pound, Canadian Dollar, or Euro).
    • Click Add Currency.
  5. How to adjust your account's "Payment Receiving Preferences":

    • Log in to your PayPal account.
    • Click Profile at the top of the page.
    • Click My selling tools.
    • Click Update in the Block payments section (click to view screenshot).
    • Under "Block payments from users who:", uncheck the "Initiate payments from the Pay Anyone subtab of the Send Money tab" (click to view screenshot).
    • Click Save.

    For most accounts, the unchecked setting for the "Initiate payments from the Pay Anyone subtab of the Send Money tab" field is the default. If you're not able to find this setting on your account, you may not need to adjust this option.

  6. How to Lift Your Account's Receiving Limit:

    If PayPal has placed a Receiving Limit on your account, you may not be able to raise over a certain amount on your campaign via PayPal, without first providing PayPal with requested tax ID information. Receiving Limits may differ depending on an account's currency and location, so we recommend reviewing PayPal's Help Center for information specific to your account. If your account has an annual Receiving Limit, we recommend providing the requested tax information before you begin raising funds, to ensure that your fundraising momentum will not be affected.

    If you're in the United States and expect to receive more than $20,000 USD and over 200 payments within one calendar year, you can add your tax ID number to raise your account's Receiving Limit:

    • Log in to your PayPal account.
    • Click Profile near the top of the page.
    • Click Add in the "Tax ID number" section and click Continue.
    • To determine which tax ID number you'll need to provide (SSN, EIN, or ITIN), please see Understanding IRS 6050W.

    If you're in Europe, you'll need to provide PayPal with additional verifiable information if your account receives a total amount of £1900 GBP or €2500 EUR. To lift this Receiving Limit before your campaign is affected:

    • Log in to your PayPal account.
    • On the "Account Overview" page, click the View Limits link.
    • Tick the box next to "Receiving Limit per year" and click Lift Limits.
    • Under "Business Information" click Supply Additional Information.
    • Follow the instructions provided.

    You can begin these steps at any time. However, if all the steps are not completed and you reach your account's Receiving Limit, then you will no longer be able to receive contributions through Indiegogo until you complete the steps. If your campaign is set up as a Fixed Funding campaign and the amount raised on your campaign is greater than your Receiving Limit, you must complete the above steps before your campaign meets its goal.

 
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