Where is My Perk?

Receiving your perk(s) often takes time! Selecting a perk as a part of your contribution is not the same thing as buying something online. Perks may require much more than just money to develop, manufacture and distribute.

That said, campaign owners are obligated by our Terms of Use to fulfill their perks. Perks are offers made and managed solely by campaign owners. If you want to inquire about the status of a perk, please contact the campaign owner directly.

Check the Updates tab

Campaign owners are encouraged to update their contributors on the status of their perk deliveries by sending out campaign updates. If you had chosen to opt out of receiving campaign updates during the contribution process or have since unsubscribed from campaign updates, these updates are still posted on the campaign page, under the Updates tab. We recommend checking to see if the campaign owner has posted any information about perk shipping schedules.

Contact the Campaign Owner

Since campaign owners manage perks, please contact the campaign owner directly to find out the status of your perk. You can post a comment to the campaign page, or you can send a direct message to the campaign owner.
To post a comment:

• Go to the Campaign Home page

• Click on the Comments tab, type in your comment and click Add a Comment

• If you would like to keep the comment private so that only the campaign owner can see it, click the box that says, “keep private” before adding a comment.

You will only be able to send a direct message to the campaign owner if you have contributed to their campaign or are on the same campaign team. To send a direct message:

• Go to the Campaign Home page

• Scroll to the bottom of the page to find the name of the campaign owner (beneath "Created By" or the first name beneath “Team on This Campaign”)

• Click on the campaign owner’s name to visit their Personal Profile

• To the right of their username, click on "CONTACT USER".

What if I Don't Receive My Perk?

Campaign owners are required by our Terms of Use to fulfill their perks. If a campaign owner does not fulfill a perk and has been unresponsive, please notify Indiegogo at support@indiegogo.com. We will get in touch with the campaign owner and can suspend their account (if necessary). You can also use our terms of service in a U.S. court of law, should you choose to take any legal action against the campaign team.

Related Links:

For more information about our policies, please review our Terms of Use.
For information about seeking a refund for your contribution, please see:  Refunds