Once you have successfully raised money for your campaign, you may be wondering when you will receive your contributions. Once you have received your first contribution, you can view your raised funds on the Funds tab of your campaign Dashboard.
Three Ways to Receive Money
Indiegogo sends money in three different ways:
ACH or Wire bank transfer
The timing and method by which you will receive money depends on how your campaign receives contributions. All contributions received through PayPal will be sent to your PayPal account. All contributions you receive via credit card will be sent to your bank account. All contributions received through FirstGiving will be disbursed directly to the linked 501(c)(3) organization.
How your funds are disbursed may also differ if your campaign is connected to one of our Partners, such as Fractured Atlas, San Francisco Film Society, or Gründer-Garage. We recommend reviewing our Help Center article associated with your specific organization to find out if your disbursement process may differ: Fiscal Sponsorships & Partners
For Flexible Funding campaigns, contributions made through PayPal are sent to your PayPal account instantly. You will receive a disbursement confirmation from PayPal with each contribution. After the contribution has been sent, your PayPal account will be charged our 9% platform fee by Indiegogo.
If you meet your goal and raised funds through PayPal, we will refund 5% of your campaign's total PayPal funds so that your net platform fee is only 4%. That refund will be sent directly to your PayPal account within 10 business days after your campaign deadline.
For Fixed Funding campaigns, contributions via PayPal are disbursed to your PayPal account as a lump sum after your campaign meets your funding goal. It may take up to 5 business days for the funds to transfer to your PayPal account. When the funds are sent to your PayPal account, they will arrive less Indiegogo's 4% platform fee. All additional PayPal transactions made past your campaign's funding goal are disbursed individually the moment the contribution is made, less Indiegogo's 4% platform fee and PayPal's processing fees.
2. Direct Credit Card:
Contributions made by credit card are held until your campaign's deadline and then sent as a lump sum (minus fees) to your bank account via ACH (Automatic Clearing House) or International Wire transfer. Disbursements can take up to 15 business days after your campaign's deadline for the funds to arrive in your bank account, assuming that your bank account information is complete and accurate. You will receive a confirmation email from Indiegogo on the day that your disbursement is sent.
If your funds have not arrived within 10 business days of the disbursement date, the disbursement may have been rejected due to incorrect bank information. We are typically notified within 5 - 9 days after the disbursement date, at which point we will ask the campaign owner to resubmit their bank account information. If you have not received funds or a rejection notification within 10 days of the disbursement date, please email email@example.com.
To avoid a disbursement rejection and to ensure timely receipt, please make sure your bank account details are complete and up to date before your campaign deadline. For detailed instructions on how to edit your bank account information, please review the following Help Center article: Bank Account Set-Up.
FirstGiving, our nonprofit payments processor, disburses funds directly to the nonprofit organization on a monthly or weekly basis. FirstGiving's default method of payment is a monthly check, which will be sent out the middle of each month for the previous month’s total. After the nonprofit receives its first check, they will be given the option to either continue receiving funds on a monthly basis or to switch to a weekly electronic funds transfer.
If your nonprofit campaign meets its funding goal, your organization will receive your campaign's completion bonus after your campaign deadline.