We always recommend you request a refund from the campaign owner before initiating a chargeback. Refunds generally take 5 to 10 days to be credited to your account, while chargeback resolution can take up to 3 months.
What is a chargeback?
Chargebacks occur when a backer disputes a charge on their credit or debit card statement.
How long does it take to resolve a chargeback?
Chargebacks can take up to 3 months to be resolved. If you win the chargeback, your funds will be returned to you. If you lose the chargeback, the funds will be returned to the campaigner.
Where can I see the status of my contribution?
You can see the status of your contributions by visiting the "Contributions" tab of your Indiegogo profile and clicking the View Order Details link. You can also click the View Order Details link on your original confirmation email.
How do I cancel a chargeback?
Reach out to your bank or credit card issuer to cancel the chargeback. If you don’t see your order status change from "On Hold" within 5 to 10 business days, reach out to Indiegogo.