Important Information Regarding Transition to Stripe from FirstGiving
On February 21, 2017, FirstGiving will be removed as a payment option on Indiegogo for all new and draft campaigns.
On February 28, 2017, FirstGiving will be removed as a payment option on Indiegogo for all draft, live, and InDemand campaigns.
Due to the nature of how contributions and disbursements through FirstGiving work, any project using FirstGiving prior to the above dates will no longer be supported. You'll still receive any funds raised prior to February 28 per FirstGiving's normal disbursement process, but your campaign will be closed from receiving additional contributions.
With this in mind, we recommend selecting "Other" or "Business" when setting up your new nonprofit campaign if you're planning to continue funding beyond February 28. This will filter your campaign into using our credit card processor, Stripe, and allow you to continue funding without interruption.
How do I setup a nonprofit campaign?
If you’d like to raise funds for a nonprofit, please select the “Other” option under the “Funds Recipient” section. Six required fields will appear, and all must be completed before you will be allowed to launch:
- Nonprofit name: Enter the name of the nonprofit organization as it is filed with the IRS, or local government agency in your country
- Tax ID (EIN for US nonprofits): Enter the tax ID/EIN as it is filed with the IRS, or local government agency in your country
- Legal first name: Enter the legal first name belonging to the owner or director of the nonprofit organization
- Legal last name: Enter the legal last name belonging to the owner or director of the nonprofit organization
- Date of Birth: Enter the date of birth belonging to the owner or director of the nonprofit organization
- Legal Residence: Enter the location where the nonprofit is registered, and where their bank account is located
Please keep in mind that these fields can’t be changed under any circumstances after you launch your project. If you need to change them after you’ve launched, you’ll need to refund your donors, and start a new project. We therefore recommend you be especially careful when providing the above information. You’ll also want to make sure that you’ve entered the legal name of the funds representative. This is the name the government has for that person, and shouldn’t be a nickname, organization name, or other non-legal name.
Whose information should I enter in the funds representative fields?
You must enter someone authorized to represent the nonprofit in the legal name and date of birth fields. Preferably, this would be the owner or director of the nonprofit organization, but could be another senior member, such as an accountant or financial director. Members of the general public should not enter their personal information in these fields. Doing so could lead to a disruption in your fundraising efforts, and potential closure of your project.
Once you’ve raised funds, you’ll be asked to provide additional information:
- Social Security Number (SSN): Enter the SSN belonging to the owner or director of the nonprofit organization (should belong to the person whose name and date of birth you provided when setting up your campaign)
- Address: Nonprofit’s address, or the funds representative’s address
- Account number: Nonprofit’s bank account number
- Routing number: Nonprofit’s routing account number
Please note that everything entered should be consistent: the nonprofit, legal representative, and bank account information must all match.
Can I raise funds on behalf of a nonprofit, even if I’m not affiliated with them?
If you are a member of the general public and would like to raise funds on behalf of a nonprofit, we recommend getting in touch with the nonprofit to discuss setting up the campaign. You’ll need to provide the owner’s, director’s, or other senior member’s information, as well as the nonprofit’s bank account, so you need to ensure the nonprofit will provide this to you.
If the nonprofit declines, you should instead select the “Individual” option, and have funds disbursed to you. You can then work with the nonprofit to send in the funds an alternative way, after receiving them to your account. In this situation, please be very honest and transparent in your story section about how you are receiving the funds and donating them to the nonprofit.
Do we have to give the Social Security Number (SSN) for our funds representative?
Yes, you must provide an individual’s SSN, even if you’re raising funds for an organization. Stripe, our payment processor, needs to verify an individual behind the organization before you can receive funds. Government regulations require any entity that sends funds to verify the legitimacy of the organization they’re sending funds to. This requirement means Stripe will need to verify an individual representing the business in addition to verifying the EIN. This requirement is also part of their obligation to government agencies with regard to OFAC (Office of Foreign Assets Control) and anti-money laundering policies.
What about the tax deductibility of transactions to my nonprofit campaign?
Indiegogo can’t advise on the tax deductibility of contributions made to your campaign. Please talk with your tax advisor or legal counsel about whether you may provide tax receipts to your backers, as well as what amount, if any, of a contribution if considered tax deductible. Please also note that any tax receipt would have to come from the nonprofit directly, not Indiegogo.
What are the fees like for nonprofit campaigns?
You’ll be charged the normal campaign fees for your nonprofit campaign:
- 5% Indiegogo platform fee
- 3% +$0.30 per transaction Stripe fee
- Bank transfer fee (if applicable)
Please read more about fees in our specific Help Center article.
When will our nonprofit receive funds?
Funds are typically disbursed within 15 business days of your campaign’s deadline, provided you’ve completed your bank and identity information. Please read more here.
Please also keep in mind you’ll need to make sure you’ve been verified by Stripe before receiving funds. Once funds are disbursed, it typically takes 2-5 business days to show up in your bank account. Funds will show as coming from Stripe on your bank statement, rather than Indiegogo. Finally, Stripe advises using a checking account to receive funds, as they don’t support savings accounts.