Indiegogo will send a disbursement to your bank account within 15 business days after your campaign ends, provided your bank account information is correct and accurate.
Indiegogo offers two types of funding structures: Fixed and Flexible. For both funding types, contributions are held until the end of your campaign and then sent to your bank within 15 business days after your campaign has ended. Once you have received your first contribution, you can view your raised funds on the Finances tab of your campaign Dashboard. Read more about Fixed and Flexible funding here.
When do I get my money?
Your initial disbursement is sent within 15 business days after your campaign ends, provided your bank account information is complete and accurate. If you raise more than 1000 in your currency, Indiegogo will automatically hold 5% of your funds for refunds and chargebacks. Read more about Reserved Funds here.
Please note that Indiegogo can only send your funds if you have raised more than 100 in your currency after fees. Learn more.
15 business days seems like a long time. Can I get my money faster?
Indiegogo's Trust & Safety team has a thorough review process for every campaign before we send any funds to the bank account listed on your Campaign Editor's Funding tab. Once a campaign ends, or bank information is updated, the campaign enters our disbursement cycle the following week. Funds are then sent in a batch once a week. It's definitely possible that you could receive your funds in fewer than 15 business days, but that is our publicized time frame.
Why didn't I get my money? It's been more than 15 business days!
There may be several reasons why a campaigner has not received their funds within 15 business days. We'll walk you through troubleshooting some of the most common issues here:
- First, make sure that 15 business days have passed, not just 15 days.
- As Indiegogo is a US company using US banks and payment processors for disbursement, please consider US Business Days and Holidays.
- We aren't able to disburse funds if the bank account information is incomplete or inaccurate. Please ensure that you've entered all the required bank account information and that it is correct.
- Visit the Funding tab of your Campaign Editor and submit the account details under the 'Bank Information' section of your campaign's Funding tab. For help entering your bank information, please see this article.
- Indiegogo is not able to verify the accuracy of the bank information you provide. To ensure accuracy of the information you provide us, please confirm the relevant details with your bank. The account on file needs to be capable of receiving funds via ACH in the currency chosen by the campaign. If any conversion of the funds from one currency to another is taking place, this can result in the transfer failing.
- If a campaigner enters incorrect bank information, this can cause delays as the bank may reject the funds and return the funds to Indiegogo if they can find no account matching the information entered.
- If you raised less than $100 in your currency by your deadline date, your backers will be refunded and you will be notified via email.
These tips should help most cases! However, if you are past the 15 business day window since your campaign ended or since you entered all your bank account information (whichever was later), and you have not seen an email from Indiegogo letting you know we've disbursed your funds, you can get in touch with Indiegogo's Customer Happiness Team. Please outline the issue and our Payments Support Team can look into your specific case.
I got an email that my funds couldn't be sent. Why?
Your bank account information could be incorrect. We highly recommend you contact your bank to get the numbers requested on the Secure Bank Form before filling it out to prevent issues with receiving your funds.
We are typically notified within 5-9 business days after the disbursement date, at which point we will ask the you to update your bank account information. If you have not received funds or a rejection notification within 10 days of receiving our email notice that they've been sent, please contact us.
If the email you received informs you that all your backers have been refunded, you may not have raised enough to meet the minimum disbursement amount. Indiegogo can only send funds if you have raised more than 100 in your currency after fees by the scheduled disbursement date.
Please Note: Indiegogo will attempt to disburse funds to the bank account, using the information entered by the campaign owner. In the rare case a bank has limitations in place and cannot receive funds from Indiegogo, Indiegogo will notify the campaigner and will work with them to attempt a disbursement to an alternate bank account. If, ultimately, the funds are unable to be received due to limitations on the banks' receiving end, Indiegogo may issue refunds to the backers in lieu of a disbursement to the Campaigner.