Backing a crowdfunding project is exciting because you get to support a brand new startup or creative endeavor that might change the world.
But the reality is that any business - whether completely new or very established - might fail. If you want to contribute to a project for the latest and most exciting innovations, it's a risk you have to take. This is why it's important to evaluate a campaign and assess any possible risks before deciding to back them.
Communicate with Campaigner
If project doesn't succeed, campaign owners are expected to explain the situation to their backers quickly and clearly. In the event that a campaigner cannot fulfill the perks they promised, they are required by our Terms of Use to work with their contributors to find the next best option. We've seen campaigners offer a variety of solutions, including a full or partial refund, alternative perks, or discounts on a similar product.
Resolve Disputes
We always encourage our community to resolve disputes without turning to litigation, but if you're still not satisfied with the alternative you're offered, you can use our Terms of Use to bring a suit against the campaigner. If you choose this course of action it is best to consult your legal counsel.
Please note that while we are committed to keeping our platform safe and trusted, Indiegogo is not able to mediate disputes between customers, including those regarding refunds or the fulfillment of perks.
Disclaimer: This article does not constitute legal advice. We recommend for you to consult with your attorney before taking legal action against any party.