What happens after I launch my campaign and start receiving contributions?
Once you launch your campaign, you will be able to complete the bank account form on your Campaign Editor's Funding tab. You must have your bank account information added within 30 days of receiving your first credit card contribution. Otherwise, your campaign may be prevented from receiving further contributions.
You will be asked for:
- Last four digits of the funds recipient's social security number
- Address associated with the bank account
- Bank account number
- Routing number
I have a business/nonprofit organization and my name isn't on the account. What do I do?
If you have a business or nonprofit campaign, it's very possible that the name on your bank account is the organization name, and not the name of an individual. In this case, we recommend continuing to add the organization's bank information to the bank form, since you're raising funds for them.
Please note: you will also still need to enter the funds recipient's SSN, and they will need to be verified. Even if you have an EIN, you must enter the recipient's SSN.
My identity has been verified. When do I receive my money?
Funds are disbursed within 15 business days from your campaign's end. You will receive a confirmation email from Indiegogo, and should expect to see the funds in your account within 2-5 business days. Please note, Indiegogo can only send funds if you have raised more than $100 after fees by the scheduled disbursement date.
What if I don't receive my funds?
If there is an issue with your disbursement, such as a rejection from your bank for invalid bank information, you will be notified by Indiegogo.
Please contact us if it has been more than a week from the disbursement date and you haven't heard from us.
What type of account is okay to use?
Stripe recommends using a checking account to receive funds. Many savings accounts can't receive electronic ACH transfers, so your best choice is to use a checking account to avoid a delay.
Finally, we always recommend checking your account and routing number directly with your bank if you have any questions about your banking information.
Not sure if this applies to you? Double check our article here.
More questions? These articles might help!
- For questions about verification, see here.
- For questions about receiving funds, see here.
- Not sure if this applies to you? See our article here.