My identity has been verified. When do I receive my money?
Funds are disbursed within 15 business days from your campaign's end. You will receive a confirmation email from Indiegogo, and should expect to see the funds in your account within 2-5 business days.
What if I don't receive my funds?
If there is an issue with your disbursement, such as a rejection from your bank for invalid bank information, you will be notified by Indiegogo.
If you were notified your funds were disbursed prior to March 14, 2017, haven't otherwise heard from us, and you can't locate them in your account, double check for a deposit coming from Stripe, rather than Indiegogo.
Please contact us if it has been more than a week from the disbursement date and you haven't heard from us.
What type of account is okay to use?
Stripe recommends using a checking account to receive funds. Many savings accounts can't receive electronic ACH transfers, so your best choice is to use a checking account to avoid a delay.
Finally, we always recommend checking your account and routing number directly with your bank if you have any questions about your banking information.
Not sure if this applies to you? Double check our article here.