Indiegogo wants every campaign to succeed. But sometimes they can experience major delays or roadblocks, and not every new product makes it to market. Sometimes a campaigner is overwhelmed by the amount of messages they receive and are slow to respond. We understand that backers want to stay updated through the entire process and take action when communication fails, because without you, there would be no campaign. Here are some strategies you can use to connect with other backers experiencing the same challenges.
Use social media. Some campaigners are quicker to respond on social media. Publicly commenting about your concerns on Facebook and Twitter can also motivate campaigners to be more communicative. Make sure to use the campaign's hashtag.
Post on the Comments tab. The comments tab on the campaign page is a place where backers can discuss all of their concerns about a campaign. It's also a great tool for sharing information. One backer might have a contact email for the campaigner that you don't. Starting a productive dialogue with other backers can also apply pressure to the campaigner to post an update.
Do some research. Looking at the campaigner's website will often give you another email address or contact form through which to reach out. Sometimes alternate email addresses get posted on the Comments or Updates tabs. A basic Google search for the campaigner's name and company name can also yield other ways to contact them. You might also find backer communities off the Indiegogo site who are discussing the campaign you're searching for.
Notify Indiegogo. If it's been a long time since the last posted update or the campaigner doesn't respond to direct messages, we want to know about it. Although we may not be able to mediate in specific cases, we want all our campaigners to actively engage with their backers. We can and do send messages to campaigners who are reported to us as being unresponsive. Our Trust & Safety team also uses information sent to us by backers in reviewing campaigns.