What is the Shipping Guarantee Program? The Shipping Guarantee Program ensures that backers of selected projects will receive their orders. If a project fails to ship within the specified timeframe, backers are eligible for a full refund. Selected projects will have Indiegogo’s Shipping Guarantee language on the page and in the cart. Look for this "Shipping Guarantee" badge above the Pick Your Perk button, indicating their participation in the program:
How will refunds be executed if a project fails to ship on time? If a perk misses its ship date, backers can initiate a full refund of their contribution with Indiegogo.
What happens if the shipping delay is due to not filling out the survey? After you select your perk, you will receive a survey from the campaign owner requesting your shipping information. If the shipping delay is caused by a backer who did not complete the necessary survey, the guarantee will not apply. We encourage all backers to promptly fill out any required surveys to ensure timely shipping of their perks.
What if my product is lost in shipment? If your product is lost in shipment, you will work directly with the campaign owner. They will work with you to resolve the issue and ensure you either receive your product or a refund.
What if the product arrives broken or is not up to expectations? If your product arrives broken or does not meet your expectations, you will work directly with the campaign owner. They are responsible for their perk and will handle any necessary replacements or refunds.
Which campaigns are eligible for the Shipping Guarantee Program? Campaigns eligible for the Shipping Guarantee Program must meet the following criteria:
- The campaign owner has a proven track record of successful crowdfunding on Indiegogo.
- The new campaign is launching with products that are in the final manufacturing stages.
- The campaign is approved by Indiegogo.
How will I know if a campaign is part of the Shipping Guaranteed Program? Eligible campaigns will display a special "Shipping Guarantee" badge on their campaign page above the Pick Your Perk button, indicating their participation in the program.