What is the Shipping Guarantee Program? The Shipping Guarantee Program is designed to enhance trust and reliability within the crowdfunding community by ensuring backers receive their orders or a full refund if the project doesn’t ship on time. This will only be available for select campaigns that are accepted into the program by Indiegogo.
How can my campaign become eligible for the Shipping Guarantee Program? To be eligible, your campaign must:
- Have a proven track record of successful crowdfunding on Indiegogo.
- Launch with products that are in the final manufacturing stages.
- Be accepted into the program by Indiegogo’s Trust & Safety team and your campaign strategist
What are the benefits of participating in the Shipping Guarantee Program? Participating in this program can significantly enhance your campaign’s credibility, attract more early adopters, and increase conversion rates by offering backers a guaranteed shipping assurance.
Are there any additional fees for participating in the Shipping Guarantee Program? There are no additional fees to participate in the Shipping Guarantee program.
What happens if I encounter shipping delays? If you encounter shipping delays, it is crucial to communicate transparently with both Indiegogo and your backers. If delays are due to issues like incomplete surveys from backers, ensure you provide reminders and support to get the necessary information. If delays are unavoidable, work with Indiegogo to manage backer communications and explore possible solutions.
What should I do if a product is lost in shipment or arrives broken? As a campaign owner, you are responsible for handling any issues related to lost or broken products. Ensure you have a clear plan for customer service and support to address these situations promptly and effectively.
How does the refund process work if my project fails to ship on time? If your campaign doesn’t ship on time, your funds will be held as we process refunds to your backers.
Can I reapply for the Shipping Guarantee Program for future campaigns? Yes, if your future campaigns meet the eligibility criteria, you can apply for the Shipping Guarantee Program again. Continuous improvement and transparency in your campaign management will enhance your chances of acceptance.
How will backers know that my campaign is a part of the Shipping Guarantee program? Campaigns that are a part of the Shipping Guarantee program will have the Shipping Guarantee badge above the Pick Your Perk button on its campaign page:
