The Customer Billing Statement field lets you customize what your backers see on the Thank You page after backing your campaign. It's also how their transaction appears on their credit card statements. You can find this required field on the Funding tab of your Campaign Editor.
A few things to remember about this field:
- You must enter between 5 to 11 characters, including spaces.
- You won't be able to use special characters like *, &, !, etc.
- This field is required and cannot be edited after you launch.
- Avoid the use of generic terms or geographic locations such as city names, states, provinces, your Campaign ID etc.
Providing a generic billing descriptor may result in unsuccessful contributions to your campaign. We recommend using your company name, product name, or something distinctive and memorable from your campaign to ensure your backers recognize it on their bank statements.
For example, if you use the description "MyCats," this is what your backers will see on their billing statement: INDIEGOGO*MyCats. This value cannot be edited once your campaign launches, therefore please contact Indiegogo if you need to make changes.