What is ID Verification?
Before we can send you your campaign funds, you may be required to complete certain checks to verify your identity and information. Any company that collects and sends out money needs to complete a series of checks, known as Know Your Customer, or KYC. It's part of our obligation to government agencies with regard to OFAC (Office of Foreign Assets Control) and anti-money laundering policies.
When will I have to complete my verification?
If you are raising funds in USD, and your country of residence or bank account country is outside of the US, you will be able to start the verification process after your campaign has raised at least our minimum disbursement amount. Note, this is only applicable to USD campaigns that have launched before August 12th, 2019.
How will I know that I have to do this?
If you meet the above requirements, we'll send you an email to let you know that you need to complete some additional verification steps. You will two weeks from the date we send you an email to finish your verification. We will remind you every 72 hours until your verification is complete.
You can also find the link to verify your identity on the Funding tab of your Campaign Editor.
If you don't verify your information within the two week timeframe, we won't be able to send your funds and your campaign may be interrupted.
I'm running my campaign under my company name. Whose information do I use?
How do I complete this process?
When you click the link from the email you receive from Indiegogo or the link on your Funding page, you'll be directed to Onfido, our third-party partner for ID Verification. Follow their instructions to complete the process. For a list of supported documents they accept, please see their list here. All the documents you submit should be in color, readable, and unobstructed. Please note that it may take several business days for them to confirm your verification once you submit your information.
What documents will I need to provide?
You will be asked to upload a government-issued photo ID. You'll need to upload this in JPG, PNG, or PDF format. Please make sure you upload a clear, readable, color photo. In some cases, we may ask you to return and upload additional information, in which case we'll notify you via email.
How do I know my submission was successful?
If your submission is successful, you'll see that you've completed your ID Verification on the Funding tab of your Campaign Editor. If your submission is rejected, Indiegogo will send you an email to let you know how to resubmit your documents or any other next steps.