What is the Indiegogo Tip?
During the checkout flow, Backers can add an optional tip to support Indiegogo directly and further our mission to bring ideas to life through the power of community.
Why are you asking for a tip?
Indiegogo is committed to providing a low-cost solution that enables millions of innovators globally access to community-based capital. We charge a 5% platform fee on all Funds Raised and have not raised our prices in fifteen years.
What are tips used for?
Tips supplement our low fee business model. Funds are used to keep our platform running smoothly, provide best in class customer service and invest in new technology and features to continually bring more value to our Innovator and Backer communities.
Can Backers refund their tip?
Yes, Tips are eligible for our standard refund policy. Backers can request a refund of the tip only so it will not impact their contribution to your campaign. Please ask the backer to contact our support team.
Will the tipping feature impact my funds raised or hold reserves?
Funds collected through the tipping feature will not show up in your data dashboard and will not be included in Funds Raised or Hold Reserve calculations.
Will the tipping feature impact my relationship with Backers?
Tipping is optional, and the vast majority of backers who choose to leave a tip are doing so because they are super backers who care about Indiegogo’s mission. They are likely to be your most supportive audience too. Every campaign is unique and we can not guarantee how yours will perform. Our team monitors the impact of tips on campaign performance and has not seen an impact on key metrics (funds raised, conversion rate, and refunds). We expect your campaign to perform in a similar manner with the tipping feature.
How should we respond to backers who reach out about the Indiegogo Tip feature?
"The Indiegogo Tip feature empowers backers to add a tip for Indiegogo during checkout. 100% of the tips collected will support Indiegogo’s mission of bringing ideas to life.
If you added the tip by mistake and would like to get a refund for that tip, please contact Indiegogo's support team at indiegogo.com/contact to get the process started.”
Can I turn this feature off or make custom modifications?
No, we can’t turn this feature off or make custom modifications for your campaign at this time.