Where is My Perk?
Receiving your perk(s) often takes time! Contributing to a campaign and selecting a perk is not the same as making a traditional online purchase. Perks often require significant time, effort, and resources to develop, manufacture, and distribute.
It's important to understand the work and timelines involved between your contribution and when the campaigner can fulfill your perk. For more details, check out What's the campaigner doing? I'm waiting for my perk!
Please note that perks are created, managed, and fulfilled solely by campaign owners. Indiegogo does not run campaigns or handle perk fulfillment. If you'd like an update about the status of a perk, please contact the campaign owner directly.
Check the Updates tab
Campaign owners are encouraged to keep their backers informed about perk deliveries by sharing updates through their campaign. If you opted out of receiving updates during the contribution process or unsubscribed later, don’t worry—these updates are still available on the campaign page under the Updates tab.
We recommend checking the Updates section to see if the campaign owner has shared any information about shipping schedules or perk fulfillment.
Contact the Campaign Owner
Since campaign owners are responsible for managing their perks, they’re the correct point of contact for questions about perks and fulfillment.
This article explains different ways you can get in touch with the Campaign Owner.
What if I Don't Receive My Perk?
Indiegogo is unable to guarantee that projects will succeed or that perks will be delivered or deemed satisfactory.
However, Campaign owners are required by our Terms of Use to fulfill their perks. If a campaign owner does not fulfill a perk and has been unresponsive, please notify Indiegogo. We will get in touch with the campaign owner to reiterate to them their obligations as a campaign owner.
Indiegogo is not able to mediate disputes between customers, including those related to refunds or the fulfillment of perks. If you are unable to arrive at a resolution, you may also use our Terms of Use in a U.S. court of law, should you choose to take any legal action against the campaign team.
Note: This article does not constitute as legal advice. We recommend for you to consult with your attorney before taking any legal action
Related Links:
- For more information about our policies, please review our Terms of Use.
- For information about seeking a refund for your contribution, please see: Refunds