Accepted Payment Methods & Troubleshooting Contribution Errors

Pay Over Time

Select higher-priced perks are available for purchase with an installment plan allowing you to spread your payment over four months. All standard payment methods can be used for this option. For more information, click here.

Accepted Payment Methods

Indiegogo currently accepts payments from Credit Cards and Debit Cards, Apple Pay and Google Pay, Stripe Link, Cash App Pay, and Local Payment Methods like Giropay, iDeal, SEPA, Sofort, JCB, and Grabpay.

• Credit Cards and Debit Cards

  At this time, if you are contributing via a credit card or debit card:
  • Credit Cards and Debit Cards brands accepted across most campaigns are: Visa and MasterCard.
  • Campaigns do not accept gift cards, prepaid value cards or debit cards without the Visa or MasterCard logos.
  • If you are contributing to a campaign that is raising funds in USD, it can also accept American Express. 
  • If you are contributing to a campaign with a US based bank account, it can also accept Discover Cards.
  • If you are contributing to a campaign with a bank account that is outside of the US, Visa, MasterCard and American Express are accepted. Discover is not accepted for these campaigns.
    
    

• Stripe Link

  Link autofills your payment and address details so you can easily complete your payment.
  
  

• Cash App Pay

  Cash App Pay enables customers to frictionlessly authenticate payments in the Cash App using their stored balance or linked card.
  
  

• Apple Pay and Google Pay

  Apple Pay and Google Pay cover most credit cards in the US. Apple Pay is also live in Canada, the UK, Australia and Hong Kong.
  
  

• Local Payment Methods

  If you are in one of the following countries, we also accept the following local payment methods for campaigns raising funds in the corresponding specific currency:

Troubleshooting Contribution Errors

There are many reasons why a transaction might fail, including browser issues or blocks by your credit card company. 

When your contribution is successful, you will be directed to a thank you page and we will send you an automatic email confirmation to the email address that you provided during the contribution process.

• Currency Restrictions

  Indiegogo is a US based company. You can see our accepted currencies in this Help Center article.
  Please note that refunds for fixed funding campaigns will be issued in full according to the current currency exchange rate, not the rate at the time the original contribution was made.
  
  

• Stripe Restrictions

  Our credit card processor, Stripe, accepts transactions using many major credit cards and debit cards. However, if the country where the campaign's bank account is located doesn't accept certain types of cards, your transaction may fail. Please see restrictions based on bank account location and card type below:
  
  • • United States: Visa, MasterCard, American Express, JCB, Discover, and Diners Club
    • Australia, Canada, Japan, New Zealand: Visa, MasterCard, American Express, and JCB
    • Hong Kong, EU: Visa, MasterCard, and American Express

  Please also note that payments may be blocked if the billing country differs from the bank country. We recommend using a card where the billing country and issuing bank country are the same to avoid contribution issues.
  
  

• 3DS and Strong Customer Authentication (SCA)

  3D Secure (3DS) requires contributors to complete an additional verification step with the card issuer when contributing. This process is familiar to contributors through the card networks’ brand names, such as Visa Secure and Mastercard Identity Check.
  The Strong Customer Authentication regulation in the European Economic Area (EEA) requires the use of 3DS for card payments. SCA is a regulatory requirement to reduce fraud and make online payments more secure. As part of this requirement, you may be asked to sign into your bank's mobile app to authorize the payment. You must complete this step in order to successfully process your contribution. We recommend reaching out to your bank directly if you have any questions about this requirement.
  
  

• Update Your Internet Browser
  

  If you are using an outdated version of your Internet browser (i.e. Internet Explorer, Google Chrome, Mozilla Firefox, Safari, Opera, etc), you may be experiencing browser incompatibility. Please double check that your browser has been updated to the most recent version. We also suggest switching to a different browser than the one you were using (preferably a browser that has  been updated to its most recent version) and trying your contribution again.
  
  Our site is not optimized for Internet Explorer 8.0 or earlier, so we recommend switching to Mozilla Firefox or Google Chrome. You can download both browsers for free at the following links:
  • • Mozilla Firefox
    • Google Chrome
      
      

• How to enable, disable, or clear your browser's "Web Storage" cache

  Most modern web browsers have "Web Storage" capabilities enabled by default. If you have disabled those features, or if you want to clear the existing "Web Storage" data cache currently stored in your browser, please see your specific browser below for instructions on how to do so.