Accepted Payment Methods
Credit Cards and Debit Cards
At this time, if you are contributing via a credit card or debit card:
- Credit Cards and Debit Cards brands accepted across most campaigns are: Visa and MasterCard.
- Campaigns do not accept gift cards, prepaid value cards or debit cards without the Visa or MasterCard logos.
- If you are contributing to a campaign that is raising funds in USD, it can also accept American Express.
- If you are contributing to a campaign with a US based bank account, it can also accept Discover Cards.
- If you are contributing to a campaign with a bank account that is outside of the US, Visa,MasterCard and American Express are accepted. Discover is not accepted for these campaigns.
Apple Pay and Google Pay
Apple Pay is also live in Canada, the UK, Australia and Hong Kong.
Local Payment Methods
If you are in one of the following countries, we also accept the following local payment methods for campaigns raising funds in the corresponding specific currency:
|Country||Payment Method||Campaign Currency|
|Austria, Germany, Switzerland, Belgium||SoFort||EUR|
|Singapore, Malaysia||Grabpay||SGD, MYR|
Troubleshooting Contribution Errors
There are many reasons why a transaction might fail, including browser issues or blocks by your credit card company.
When your contribution is successful, you will be directed to a thank you page and we will send you an automatic email confirmation to the email address that you provided during the contribution process.
Indiegogo is a US based company. You can see our accepted currencies in this Help Center article.
Please note that refunds for fixed funding campaigns will be issued in full according to the current currency exchange rate, not the rate at the time the original contribution was made.
Our credit card processor, Stripe, accepts transactions using many major credit cards and debit cards. However, if the country where the campaign's bank account is located doesn't accept certain types of cards, your transaction may fail. Please see restrictions based on bank account location and card type below:
- United States: Visa, MasterCard, American Express, JCB, Discover, and Diners Club
- Australia, Canada, Japan, New Zealand: Visa, MasterCard, American Express, and JCB
- Hong Kong, EU: Visa, MasterCard, and American Express
Please also note that payments may be blocked if the billing country differs from the bank country. We recommend using a card where the billing country and issuing bank country are the same to avoid contribution issues.
3DS and Strong Customer Authentication (SCA)
3D Secure (3DS) requires contributors to complete an additional verification step with the card issuer when contributing. This process is familiar to contributors through the card networks’ brand names, such as Visa Secure and Mastercard Identity Check.
The Strong Customer Authentication regulation in the European Economic Area (EEA) requires the use of 3DS for card payments. SCA is a regulatory requirement to reduce fraud and make online payments more secure. As part of this requirement, you may be asked to sign into your bank's mobile app to authorize the payment. You must complete this step in order to successfully process your contribution. We recommend reaching out to your bank directly if you have any questions about this requirement.
Update Your Internet Browser
If you are using an outdated version of your Internet browser (i.e. Internet Explorer, Google Chrome, Mozilla Firefox, Safari, Opera, etc), you may be experiencing browser incompatibility. Please double check that your browser has been updated to the most recent version. We also suggest switching to a different browser than the one you were using (preferably a browser that has been updated to its most recent version) and trying your contribution again.
Our site is not optimized for Internet Explorer 8.0 or earlier, so we recommend switching to Mozilla Firefox or Google Chrome. You can download both browsers for free at the following links:
How to enable, disable, or clear your browser's "Web Storage" cache
Most modern web browsers have "Web Storage" capabilities enabled by default. If you have disabled those features, or if you want to clear the existing "Web Storage" data cache currently stored in your browser, please see your specific browser below for instructions on how to do so.
How to Clear
How to Enable/Disable
|Internet Explorer||Select Tools → Internet Options → General → choose "Delete browsing history on exit", select Delete, then check "Cookies and saved website data", select Delete again, and then restart your browser. You must restart in order for the changes to fully take effect, and to remove both cookies and web storage data.||Select Extras → Internet Options → Advanced Tab → Go to Security → uncheck "Enable DOM-Storage".|
|Edge||Select Settings → Privacy & services → Clear browsing data → Choose what to clear. Select a time range of "Everything", select the "Cookies and other site data", and then choose "Clear now". This will remove cookies as well as web storage data.||Select Settings → Advanced Settings → Cookies → Block all cookies. This will affect both web storage and cookies.|
|Firefox||Select Options → Privacy & Security → Cookies and Site Data → Clear Data. Next, select "Cookies and Site Data", and then click "Clear". This will remove cookies and web storage data. Important note: no other time range except "Everything" will clear your web storage.||Type about:config into your address bar so that you can view advanced settings. If you do not see the advanced settings, then you may need to select an "I accept the risk!" button in order to view settings. Scroll down to (or search for)
|Chrome||Click "More tools → Clear browsing data" from the menu, or you can type chrome://settings/clearBrowserData into the address bar. Next, select a time range of "Everything", click into the "Cookies and other site data" option, and then select "Clear data" to remove cookies as well as web storage data.||Type chrome://settings/content/cookies into your address bar. On the following screen, be sure to toggle on "Allow sites to save and read cookie data". This will affect web storage and cookies.|
|Safari||Select Preferences → Privacy → Manage Website Data... → Remove All. This will remove cookies and web storage data.||Select Preferences → Privacy → Cookies and website data → Block all cookies. Remember that this will affect your web storage and cookies.|
|Opera||Select "Easy setup → Clear browsing data" or type opera://settings/clearBrowserData into your address bar. Next, select the time range of "Everything", click on "Cookies and other site data", and then select "Clear data". An important thing to keep in mind: this will remove cookies as well as web storage data.||Type opera://settings/content/cookies in the address bar. On the next screen, toggle on the "Allow sites to save and read cookie data" setting. An important thing to keep in mind: this will affect both your web storage and cookies.|