We're sorry you're having trouble with your contribution. There are many reasons why a transaction might fail, including browser issues or blocks by your credit card company, but there are usually simple solutions.
When your contribution is successful, you will be directed to a thank you page and we will send an automatic email confirmation to the email you provided during the contribution process.
Common Contribution Errors and their Solutions
I Can't Find My Country
If you can't find your country in the Billing Country drop-down menu when trying to contribute via credit card to a campaign, your country may be one that we are currently unable to support.
Indiegogo Restrictions on Payment Type
Indiegogo currently accepts payments from direct credit/debit cards, Apple Pay, and Google Pay.
Credit/Debit Card
At this time, if you are contributing via direct credit/debit card:
- Credit/Debit Cards accepted across most campaigns are: Visa and MasterCard.
- We do not accept gift cards, pre-paid value cards or debit cards without the Visa or MasterCard logos
- If you are contributing to a campaign raising funds in USD, we also accept American Express.
- If you are contributing to a campaign whose account is within the US, we also accept Discover Cards.
- If you are contributing to a campaign whose account is outside of the US, then Visa and MasterCard are accepted. Discover is not accepted on these campaigns.
Apple Pay and Google Pay
Apple Pay and Google Pay launched with support from credit and debit cards of American Express, Mastercard and Visa and the six biggest issuing banks in the US, including Wells Fargo, JPMorgan Chase, Bank of America, Capital One and Citigroup - which covers most credit cards in the US.
On a global level, Apple Pay is now also live in Canada, the UK, Australia and Hong Kong.
Interested in Other Payment Options?
Indiegogo currently accepts payments only from direct credit/debit cards, Apple Pay, and Google Pay. If you would like a payment option that is not currently supported (cash, check, PayPal etc.), we recommend getting in touch with the campaign owner directly.
Any other forms of payment would not take place on Indiegogo and would have to be worked out between the you and campaign owner, off platform. Indiegogo cannot mediate these requests.
Currency Restrictions
Indiegogo is a US based company. At this time we only host direct credit and debit transactions in US dollars ($), CAD ($), EUR (€), GBP (£), HKD ($), and AUD ($).
Please note that refunds for fixed funding campaigns will be issued in full according to the current currency exchange rate, not the rate at the time the original contribution was made.
Stripe Restrictions
Our credit card processor, Stripe, accepts transactions using many major credit and debit cards. However, if the country where the campaign's bank account is located doesn't accept certain types of cards, your transaction may fail. Please see restrictions based on bank account location and card type below:
- United States: Visa, MasterCard, American Express, JCB, Discover, and Diners Club
- Australia, Canada, Hong Kong, EU: Visa, MasterCard, and American Express
Please also note that payments may be blocked if the billing country differs from the bank country. We recommend using a card where the billing country and issuing bank country are the same to prevent issues.
Contribution Amount Restrictions
You will not be able to contribute more than $50,000 in a single transaction. If you'd like to contribute more than $50,000, we recommend splitting your contribution up into multiple transactions (e.g. $80,000 can be split up into 2 transactions of $50,000 and $30,000 ). If you'd like to claim a perk that costs more than $50,000, please contact us.
Update Your Internet Browser
If you are using an outdated version of your Internet browser (i.e. Internet Explorer, Google Chrome, Mozilla Firefox, Safari, Opera, etc), you may be experiencing a browser incompatibility. Please double check that your browser has been updated to its most recent version. We also suggest switching to a different browser (one that has also been updated to its most recent version) and trying your contribution again.
Our site is not optimized for Internet Explorer 8.0 or earlier, so we recommend switching to Mozilla Firefox or Google Chrome. You can download both browsers for free at the following links:
Strong Customer Authentication (SCA)
As of September 14, 2019, all contributors based in the European Economic Area (EEA) may be asked to complete additional verification before their payment is processed. Strong Customer Authentication (SCA) is a new European regulatory requirement to reduce fraud and make online payments more secure. As part of this requirement, you may be asked to sign into your banks mobile app to authorize the payment. You must complete this step in order to successfully process your contribution. We recommend reaching out to your bank if you have any questions about this requirement.
How to enable, disable, or clear your browser's "Web Storage" cache
Most modern web browsers have "Web Storage" capabilities enabled by default. If you have disabled those features, or if you want to clear the existing "Web Storage" data cache currently stored in your browser, please see your specific browser below for instructions on how to do so.
To clear Web Storage in Internet Explorer:
Select Tools → Internet Options → General → choose "Delete browsing history on exit", select Delete, then check "Cookies and saved website data", select Delete again, and then restart your browser. You must restart in order for the changes to fully take effect, and to remove both cookies and web storage data.
To enable/disable Web Storage in Internet Explorer:
Select Extras → Internet Options → Advanced Tab → Go to Security → uncheck "Enable DOM-Storage".
To clear Web Storage in Edge:
Select Settings → Privacy & services → Clear browsing data → Choose what to clear. Select a time range of "Everything", select the "Cookies and other site data", and then choose "Clear now". This will remove cookies as well as web storage data.
To enable/disable Web Storage in Edge:
Select Settings → Advanced Settings → Cookies → Block all cookies. This will affect both web storage and cookies.
To clear Web Storage in Firefox:
Select Options → Privacy & Security → Cookies and Site Data → Clear Data. Next, select "Cookies and Site Data", and then click "Clear". This will remove cookies and web storage data. Important note: no other time range except "Everything" will clear your web storage.
To enable/disable Web Storage in Firefox:
Type about:config into your address bar so that you can view advanced settings. If you do not see the advanced settings, then you may need to select an "I accept the risk!" button in order to view settings. Scroll down to (or search for) dom.storage.enabled, right click on the entry where you can toggle on its enabled/disabled state.
To clear Web Storage in Chrome:
Click "More tools → Clear browsing data" from the menu, or you can type chrome://settings/clearBrowserData into the address bar. Next, select a time range of "Everything", click into the "Cookies and other site data" option, and then select "Clear data" to remove cookies as well as web storage data.
To enable/disable Web Storage in Chrome:
Type chrome://settings/content/cookies into your address bar. On the following screen, be sure to toggle on "Allow sites to save and read cookie data". This will affect web storage and cookies.
To clear Web Storage in Safari:
Select Preferences → Privacy → Manage Website Data... → Remove All. This will remove cookies and web storage data.
To enable/disable Web Storage in Safari:
Select Preferences → Privacy → Cookies and website data → Block all cookies. Remember that this will affect your web storage and cookies.
To clear Web Storage in Opera:
Select "Easy setup → Clear browsing data" or type opera://settings/clearBrowserData into your address bar. Next, select the time range of "Everything", click on "Cookies and other site data", and then select "Clear data". An important thing to keep in mind: this will remove cookies as well as web storage data.
To enable/disable Web Storage in Opera:
Type opera://settings/content/cookies in the address bar. On the next screen, toggle on the "Allow sites to save and read cookie data" setting. An important thing to keep in mind: this will affect both your web storage and cookies.