We're sorry you're having trouble with your contribution. There are many reasons why a transaction might fail, including browser issues or blocks by your credit card company, but there are usually simple solutions.
When your contribution is successful, you will be directed to a thank you page and we will send an automatic email confirmation to the email you provided during the contribution process.
Common Contribution Errors and their Solutions
I Can't Find My Country
If you can't find your country in the Billing Country drop-down menu when trying to contribute via credit card to a campaign, your country may be one that we are currently unable to support.
Indiegogo Restrictions on Payment Type
Indiegogo currently accepts payments from direct credit/debit cards, Apple Pay, and Google Pay.
At this time, if you are contributing via direct credit/debit card:
- Credit/Debit Cards accepted across most campaigns are: Visa and MasterCard.
- We do not accept gift cards, pre-paid value cards or debit cards without the Visa or MasterCard logos
- If you are contributing to a campaign raising funds in USD, we also accept American Express.
- If you are contributing to a campaign whose account is within the US, we also accept Discover Cards.
- If you are contributing to a campaign whose account is outside of the US, then Visa and MasterCard are accepted. Discover is not accepted on these campaigns.
Apple Pay and Google Pay
Apple Pay and Google Pay launched with support from credit and debit cards of American Express, Mastercard and Visa and the six biggest issuing banks in the US, including Wells Fargo, JPMorgan Chase, Bank of America, Capital One and Citigroup - which covers most credit cards in the US.
On a global level, Apple Pay is now also live in Canada, the UK, Australia and Hong Kong.
Interested in Other Payment Options?
Indiegogo currently accepts payments only from direct credit/debit cards, Apple Pay, and Google Pay. If you would like a payment option that is not currently supported (cash, check, PayPal etc.), we recommend getting in touch with the campaign owner directly.
Any other forms of payment would not take place on Indiegogo and would have to be worked out between the you and campaign owner, off platform. Indiegogo cannot mediate these requests.
Indiegogo is a US based company. At this time we only host direct credit and debit transactions in US dollars ($), CAD ($), EUR (€), GBP (£), HKD ($), and AUD ($).
Please note that refunds for fixed funding campaigns will be issued in full according to the current currency exchange rate, not the rate at the time the original contribution was made.
Our credit card processor, Stripe, accepts transactions using many major credit and debit cards. However, if the country where the campaign's bank account is located doesn't accept certain types of cards, your transaction may fail. Please see restrictions based on bank account location and card type below:
- United States: Visa, MasterCard, American Express, JCB, Discover, and Diners Club
- Australia, Canada, Hong Kong, EU: Visa, MasterCard, and American Express
Please also note that payments may be blocked if the billing country differs from the bank country. We recommend using a card where the billing country and issuing bank country are the same to prevent issues.
Contribution Amount Restrictions
You will not be able to contribute more than $50,000 in a single transaction. If you'd like to contribute more than $50,000, we recommend splitting your contribution up into multiple transactions (e.g. $80,000 can be split up into 2 transactions of $50,000 and $30,000 ). If you'd like to claim a perk that costs more than $50,000, please contact us.
Update Your Internet Browser
If you are using an outdated version of your Internet browser (i.e. Internet Explorer, Google Chrome, Mozilla Firefox, Safari, Opera, etc), you may be experiencing a browser incompatibility. Please double check that your browser has been updated to its most recent version. We also suggest switching to a different browser (one that has also been updated to its most recent version) and trying your contribution again.
Our site is not optimized for Internet Explorer 8.0 or earlier, so we recommend switching to Mozilla Firefox or Google Chrome. You can download both browsers for free at the following links:
Strong Customer Authentication (SCA)
As of September 14, 2019, all contributors based in the European Economic Area (EEA) may be asked to complete additional verification before their payment is processed. Strong Customer Authentication (SCA) is a new European regulatory requirement to reduce fraud and make online payments more secure. As part of this requirement, you may be asked to sign into your banks mobile app to authorize the payment. You must complete this step in order to successfully process your contribution. We recommend reaching out to your bank if you have any questions about this requirement.