Backers contribute to campaign owners, not to Indiegogo. However, Indiegogo is able to refund your contribution before any of the following occur:
- The contribution funds were disbursed to the campaign owner;
- The campaign ends; or
- The perk(s) is “Locked”, which means the campaign owner has indicated the perk(s) is ready for shipment, or “Shipped” by the campaign owner.
In the event that the campaign has ended and Indiegogo has disbursed funds to the campaign owner, refund requests must be directed to the campaign owner and handled in accordance with their separate refund/return policy. Indiegogo is not responsible for refunds outside of our Refund Policy and you should work directly with the campaign owner to resolve the refund request and the method of refund. Visit the following link for information on how to contact the campaign owner.
For InDemand campaigns, backers may request a refund from Indiegogo up to ten (10) days after the contribution was made unless the perk(s) has been “Locked” or “Shipped” by the campaign owner. Any refund or return requests made after the 10th day must be directed to the campaign owner and will be subject to the campaign's separate refund/return policy (if any).
Please note that perks offered under the Guaranteed Delivery program are handled under the Guaranteed Delivery Policy.
I'm eligible for a refund. How do I request one?
You can request a refund directly from your confirmation email or from your Indiegogo account. To request a refund, please follow these steps. Refunds will be issued based on the payment method used for the contribution, and may take up to five (5) business days to appear on your statement.
Please note that if you backed a fixed funding campaign that did not meet its goal, you will automatically receive a refund within five (5) business days. You do not need to request a refund.
I'm not eligible for a refund but I want one. What do I do?
If you are not eligible for a refund from Indiegogo under our Refund Policy, you should contact the campaign owner to inquire whether they are able to provide you a refund. Indiegogo is not responsible for refunds outside of our Refund Policy and you should work directly with the campaign owner to resolve the refund request and method of refund.
What happens if I canceled the credit card I used to make my original contribution? How will I get my refund?
Your refund will still be sent back to the issuer of your original credit card and the bank will determine the best method of remitting the balance to you. The issuing bank will determine how to get the funds to you, so please contact them directly.
I haven't seen the refund credited to my credit card, what should I do?
If you processed a refund through your Indiegogo account, and have not yet seen the refund as a credit on your credit card statement within five (5) business days, please contact us at indiegogo.com/contact.
If you contributed to a fixed funding campaign that did not meet its goal and you did not receive your refund within five (5) business days, please contact Indiegogo support at indiegogo.com/contact. There are many reasons that the refund may not have been credited to your account and we will work with you to ensure that you receive a refund.
I'm a campaign owner. Can I refund backers when they ask?
Please see here for instructions on how to refund individual Backers to your campaign.