It is important to understand that backing a campaign and claiming a perk are not the same as buying an item online. Instead, supporting a crowdfunding idea on a platform like Indiegogo means you are helping a work-in-progress project, idea or cause. Backers contribute to campaign owners, not to Indiegogo. However, Indiegogo is able to refund your contribution before any of the following scenarios occur:
- The contribution funds are disbursed to the campaign owner;
- The campaign ends; or
- The perk(s) is categorized as either “Locked”or “Shipped” status by the campaign owner.
- “Locked” status means that the campaign owner has indicated that the perk(s) is ready for shipment.
- “Shipped” status means that the campaign owner has indicated that the perk(s) is in the process of being shipped to backer(s).
In the event that the campaign has ended and Indiegogo has disbursed funds to the campaign owner, refund requests will be directed to the campaign owner and handled in accordance with each campaign owner’s separate refund/return policy, as applicable. Indiegogo is not responsible for refunds that fall outside of our Refund Policy.Backers should work directly with the campaign owner to resolve the refund request as well as the method of refund. Visit the following link for information on how to contact the campaign owner.
For InDemand campaigns, backers may request a refund directly from Indiegogo up to ten (10) days after the contribution was made unless the perk(s) has been categorized as either “Locked” or “Fulfilled” by the campaign owner. Any refund or return requests made after the 10th day will be directed to the campaign owner and will be subject to each campaign owner’s separate refund/return policy, as applicable.
Indiegogo reserves the right to terminate user accounts and remove campaigns for any abuse of Indiegogo’s Refund Policy. In the event that Indiegogo has found that a campaign violates our Terms of Use and Indiegogo still has remaining funds from the campaign, we may at any time take action we deem appropriate, in our sole discretion, including but not limited to, issuing refunds to backers from the campaign’s funds.
I'm eligible for a refund. How do I request one?
You can request a refund directly from your confirmation email or from your Indiegogo account. To request a refund that is eligible under Indiegogo’s Refund Policy, please follow the steps outlined in the Help Center Article How to Refund Your Contribution. Refunds will be issued based on the payment method used for the contribution, and may take up to five (5) business days or longer to appear on your statement, depending upon your original payment method.
Please note that if you backed a fixed funding campaign that did not meet its goal, you will automatically receive a refund once the campaign ends. You do not need to request a refund. Refunds typically process within 3-5 business days, but may take longer depending on your banking institution(s). If the funds do not reflect in your account after 10 business days we advise that you reach out to your bank for more details.
I'm not eligible for a refund. How do I request one?
If you are not eligible for a refund from Indiegogo under our Refund Policy, you should contact the campaign owner to inquire whether or not they are able to provide you a refund. Indiegogo is not responsible for refunds that fall outside of our Refund Policy and you should work directly with the campaign owner to resolve the refund request and method of refund.
How will I receive my refund if I canceled the credit card I used to make my original contribution?
Your refund will still be sent back to the issuer of your original credit card and the bank will determine the best method of remitting the balance to you. The issuing bank will determine how to get the funds to you, so you will need to contact them directly.
What should I do if I do not see my refund?
If you processed a refund through your Indiegogo account, and have not yet seen the refund as a credit on your payment method statement within five (5) business days, please reach out to your financial institution first. If you still need assistance in locating a refund, then you can contact us at indiegogo.com/contact.
If you contributed to a fixed funding campaign that did not meet its goal and you did not receive your refund within five (5) business days of the campaign’s end date, please reach out to your financial institution first. If you still need assistance in locating a refund, then you can contact Indiegogo support at indiegogo.com/contact.
Can I receive a refund if I am unsatisfied with my received perk?
Indiegogo is not responsible for refunds outside of our Refund Policy. If you are unsatisfied with your perk, then you should work directly with the campaign owner to resolve your concerns about your perk(s). Please visit the following link for information on how to contact the campaign owner.
How do I refund backers as a campaign owner?
Please visit our Help Center article How to Refund Backers for detailed instructions on how to refund individual backers of your campaign.