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Following Up and Sending Perks

Am I Required to Fulfill Perks that Backers claimed?

If you received funds from Backers, you must fulfill the Perks claimed by your Backers.

  • You must fulfill perks if you received the Backer's funds from Indiegogo, EVEN if your Flexible Funding campaign did not meet it's full goal. 
  • If you raised funds, but the Backers were refunded and you did NOT receive the funds (as in a Fixed Funding campaign that did not meet it's goal by the deadline), you are not required to fulfill perks.

Where Can I Find Shipping Addresses?

Indiegogo collects all of your contributors' contact information on the Perks Claimed & Donations tab of your campaign dashboard. To get to the Perks Claimed & Donations Tab:

    • Go to your campaign page
    • Click the Dashboard option from your campaigner toolbar
    • Click on "Perks Claimed & Donations"
You can download all contribution information as a CSV.  
 
Please note, shipping names and addresses are not collected for every contribution. This information is only collected for those perks claimed where the campaign owner required a Shipping Address, when they created a perk. If you want to gather shipping information for your perk, be sure to choose "Yes" under "Shipping Address Required?" when you create your perks!
 
Tip: Use your CSV file to set up a "Mail Merge" to quickly send emails to all of your contributors. You can set up different email templates for each Perk level. This is a good way for campaigns with a large number of contributors to quickly deliver perks or thank-you notes.

If you need specific information from each contributor about perk fulfillment (e.g. t-shirt size) where you didn't collect this information through Indiegogo's Perk Item Options, you will need to get in contact with your backers, directly.

For information on how to find your contributors' information, please visit our article. 

Tips for Fulfilling Perks

  1. Keep your contributors updated on the status of their Perks, even after your campaign is over. If you post an update on the campaign page, it will be sent as an email to your contributors.
  2. Don't wait until the end of your campaign to fulfill Perks. Start as soon as you can!
  3. If your Perk fulfillment is behind schedule, let your contributors know. You don't want to keep them in the dark.
  4. Use the "Contribution States" on the contributions tab, to keep your perks and fulfillment organized. To keep track of the various stages for each contribution, you can easily move contributions from "Placed" to "Locked or "Fulfilled" based on a contribution's current Fulfillment status.
  5. You may only lock a contribution if the perk you are offering is post-production and ready to ship. You must not lock or prepare a contribution for fulfillment within the 10 day refund window, as this will prevent backers from receiving refunds during this time and could contribute to chargebacks against your campaign.
  6. Also see: 4 Ways to Make Crowdfunding Fulfillment Easy

How to Check on the Status of Your Perk (for Contributors)

For information on how to check on the status of your Perks, please visit our article:  How to Check on Your Perks

Related Links:

  • For more information on Indiegogo's terms and conditions related to Perk fulfillment, please visit:  Indiegogo Terms of Use
  • For more information on Perk fulfillment requirements for Flexible Funding vs. Fixed Funding campaigns, please visit our article:  Funding Options

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