Have a question?

How much does Indiegogo cost? Fees & pricing

Indiegogo's platform fee is 5%. It is free to sign up and launch a campaign. If you raise funds, the following fees will be applied: 5% Indiegogo platform fee and payment processor fees (3-5% per processor). Additional fees may apply, depending on the location of your bank.

Read more here

When do I get my money?

Contributions are sent to your bank within 15 business days after your campaign ends, provided your bank account information is complete and accurate. Once you have received your first contribution, you can view your raised funds on the Funds tab of your Campaign Dashboard.

Read more here

Can I run a campaign in my country?

Indiegogo is a global platform with campaigns running in over 200 countries and regions! People around the world are able to run campaigns on Indiegogo to raise funds for their projects.

  • Your campaign is not raising funds which will be disbursed to, or used in, a country on the Office of Foreign Asset Control (OFAC) list, Learn More about OFAC and Campaigns.
  • Your campaign and perks are legal in the United States (as Indiegogo is a U.S. based company, all campaigns created on Indiegogo must be for projects, initiatives, or causes that are legal in the U.S.).
  • Your campaign adheres to Indiegogo's Terms of Use.
Read more here

Can you raise funds for me?

Indiegogo is an open platform that allows anyone to raise funds for projects they care about! We don't create or run campaigns ourselves, but rather provide the tools for people to raise funds themselves. We don't have an application process, so you can sign up and start a campaign whenever you are ready.

Read more here

Can you review my campaign?

Although Indiegogo doesn’t review campaigns before they’re launched, we have resources available to help you setup your campaign for success. Strategy and outreach play a huge part in the success of a campaign, and our Essential Guide to Crowdfunding will help familiarize you with the best practices and tactics.

There are three key factors in creating a successful campaign:

  1. Tell a compelling story
  2. Offer perks that your audience wants
  3. Connect with your audience on a personal level
Read more here

Why can’t I save my bank information?

You will have access to the bank form after receiving your first credit card contribution. If you are having trouble saving your bank form, please ensure you’ve entered information into all the required fields.

  • If you have a US account, please be sure to select your state from the list of available options rather than entering an abbreviated state. This means if you want to enter "California," start typing "California" in the state field and then select it from the available options.
  • If you have an international account or are encountering another issue while attempting to save your bank information, please visit this help center article for more information.

Troubleshooting for images & videos

I get an error message when trying to add a picture to my campaign.

  • Make sure your images are in either JPG, PNG or SVG format.
  • If your images are in the correct format, log out of your Indiegogo account, clear the cache on your browser, log back in and try again.
  • After you select an image to add your campaign, make sure you click ‘Save’. Wait for the image to save successfully before clicking ‘OK’ to insert it into your text.

I get an error message when I try to add my YouTube or Vimeo link.

  • Make sure your Privacy settings are set to Public (on YouTube) or Anyone (on Vimeo). If using YouTube, you can also set your privacy to Unlisted.
  • Make sure your link is formatted correctly. For YouTube, you should use the full URL and not your share URL. For example, https://www.youtube.com/watch?v=_vx1OVLX5Rc is correct, but https://youtu.be/_vx1OVLX5Rc is not. For Vimeo, format your link like this: https://vimeo.com/37328349
Read more here

What you can & can't edit after your campaign is live

After your campaign is live, you will still be able to edit and update many aspects of your campaign. You can edit your campaign by clicking the ‘Campaign Editor’ menu on the left side of your campaign page.

What You CAN'T Edit After Your Campaign Is Live

  • Your campaign's funding type -- Fixed or Flexible Funding
  • The owner of the campaign
  • Any perks that have been claimed by a backer
  • Your campaign's currency
  • Your campaign's goal amount
  • If you are raising funds in USD and have a US bank account, you will not be able to change the legal first and last name, date of birth, or country of legal residence for the funds recipient.
  • The nonprofit status of your campaign, as well as the nonprofit organization to which the funds are being sent. If you are raising funds for a business, the business name and Tax ID number also cannot be changed.
Read more here

I'm having trouble contributing

Sometimes contribution attempts are unsuccessful. This can be due to a variety of factors and typically, we've found that the following can be helpful to address blocks:

  • Confirm the perk you are trying to claim is still available, and not yet sold out. If sold out, it can no longer be claimed and you’ll need to choose a new perk.
  • Double-check that the Zip/Postal code you’ve entered exactly matches the zip code on file for your credit card. Capitalization, hyphens etc. must all match precisely.
  • Contribution attempts may be unsuccessful due to blocks or restrictions on your account or card. We'd recommend reaching out to your credit card’s issuing company or bank directly, let them know that the charges were legitimate, and ask them to clear any issues on their end.

When your contribution is successful, we will send an automatic email confirmation to the email you provided during the contribution process.

Read more here

Where's my perk?

Perk offers are made and managed by campaigners and only they are able to answer your questions about estimated shipping and delivery dates. For any questions about your perk, please direct message the owner of the campaign.

You can send a direct message to the campaigner by following these steps:

  1. Log into your Indiegogo account with the email address used to make the contribution (if necessary, you can set a password here)
  2. Visit the Campaign page, and click on the 'Ask a question' link, located below the campaigner's name.
  3. Type your message in the field
  4. Ensure you check the 'I am not a robot' box and/or complete the captcha as listed
  5. Click 'Send Message' and see confirmation the message was sent
  6. The campaigner will receive an email notification of your message, and can choose to reply to the email thread.

We also recommend checking the campaign's recent updates and social media accounts for information.

Read more here

How can I contact the campaign owner?

Campaigns are made and managed by the campaigner, not Indiegogo. If you have questions about a campaign before you back it, you may be able to contact the campaigner through a website, or other social media account if they’ve listed them on their campaign page.

To locate their associated websites to contact the campaigner:

  • Visit the campaign page and click on the ‘About’ link, located below the campaigner’s name.
  • A window with additional details about the campaigner will then appear. If the campaigner has listed a website or other social media sites, you are welcome to try contacting them through those sites.

If you have questions about a campaign you backed, you can reach the campaigner by following these steps:

  • Log into your Indiegogo account (if necessary, you can set a password here.)
  • Visit the Campaign page, and click on the 'Ask a question' link, located below the campaigner's name.
  • Type your message in the field.
  • Ensure you check the 'I am not a robot' box and/or complete the captcha as listed.
  • Click 'Send Message' and see confirmation the message was sent.
  • The campaign owner will receive an email notification of your message, and can choose to reply to the email thread.
Read more here

Before I pay, I have a question about the perk or campaign I saw on Indiegogo

Campaigns are made and managed by the campaigner, not Indiegogo. If you have questions about a campaign before you back it, you may be able to contact the campaigner through a website, or other social media account if they’ve listed them on their campaign page.

To locate their associated websites to contact the campaigner:

  • Visit the campaign page and click on the ‘About’ link, located below the campaigner’s name.
  • A window with additional details about the campaigner will then appear. If the campaigner has listed a website or other social media sites, you are welcome to try contacting them through those sites.
Read more here

How do I change my perk or select specifics such as color or size?

Indiegogo does not manage the campaigns on our site, and campaigners are in charge of distributing their perks. If you'd like to request a change to the perk you claimed, inform a campaigner about the details of a perk you ordered, or have other questions about your perk, please contact the campaigner directly.

Send a direct message to the campaign owner:

  1. Log into your Indiegogo account
  2. Visit the Campaign page, and click on the 'Ask a question' link, located below the campaigner's name.
  3. Type your message in the field
  4. Ensure you check the "I am not a robot" box and/or complete the captcha as listed
  5. Click 'Send Message' and see confirmation the message was sent
  6. The campaigner will receive an email notification of your message, and can choose to reply to the email thread.
Read more here

Where do I find the order details?

Any successful contributions is recorded on your individual Indiegogo account. You can log in your Indiegogo account on www.indiegogo.com.

  • If you didn't create an account before backing a campaign, you can use your email address to set a password here to log in and view your order details.
  • If you do have an Indiegogo account and have trouble accessing it, you can reset your password here. Be sure to use the email address that you used when you first contributed.
Read more here

Can I get a refund?

If your order is eligible for a refund you can refund yourself by following these steps:

  1. Log into your Indiegogo account with the email address used to make the contribution (if necessary, you can set a password, here.)
  2. Click on your name in the top right corner and select 'My Contributions.'
  3. Find the contribution you'd like to refund and click ‘View Order Details.’
  4. Click the ‘Request Refund’ button, complete the form, then click ‘Refund Order.’

If you do not see the Request Refund button, your order is not eligible for a refund on our platform. In this case you should contact the campaigner by using the ‘Contact’ link on the order details page.

If your order has been refunded, you'll receive a refund confirmation email from Indiegogo. Please note that it can take up to 5 business days till the refund is reflected on your account statement, depending on the policy of your bank or financial institution.

Read more here
Did this answer your question?

Great! Thanks for your feedback and don't hesitate to reach out to us if you have any questions!

Not a problem! Let us know a bit about yourself and your question. Our amazing Customer Happiness team will get back to you as soon as possible!

Please use a few words to summarize your question.

Please enter additional details of your request. To help us get you an answer as quickly as possible, please consider including as many specific details as possible. For example, if your question is about a particular campaign on Indiegogo, please include the name of the campaign and a link.

Please select the option that best describes what you need help with.

Add file or drop files here